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FAQ

Frequently Asked Questions

Families and professional service providers looking for treatment alternatives have lots of questions. To assist you, we have compiled some of our most frequently asked questions here.

If you do not find the information you seek, please call us at 866-629-3471. We’re here to help!

Who can refer to Midwest Center for Youth & Families?

Parents, mental health professionals, teachers — anyone who is involved in the life of a child or adolescent in need of our services — can call for information, request a tour or get a no-cost, confidential assessment.

One of the first things we’ll do is conduct an intake assessment on your very first phone call to us. From there, we may ask you to gather clinical information for us to review to make sure we are the right placement option for your child. If we are clinically able to place your child, we then verify all insurance benefits for you. Once those are confirmed, we ask families to come to Midwest Center for Youth & Families for a tour. Most times, admission and a tour can be arranged on the same day. The Intake Specialist will coordinate that with you prior to your visit.

Records from past or current hospitalizations, psychiatric evaluations, psychological evaluation (if applicable) and the child’s Independent Education Plan if they are receiving special services at school. We may request additional records if necessary, and we attempt to review all clinical information within 24 hours of receiving it.

We accept most insurance coverage. If you are not sure whether or not your insurance will cover our services, please call us and we can help guide you through the process of insurance certification and benefits eligibility. Our intake office can help coach you through requesting benefits from your employer, if applicable.

Our facility accepts Indiana Medicaid only and is unable to accept Medicaid from of other states unfortunately. Indiana Medicaid may pay for residential treatment at our facility, as long as your child meets Indiana Medicaid’s criteria for clinical necessity. Please call and speak with our Intake Department to clarify admission criteria, as a case-by-case determination is usually necessary.

Yes, to help you in the Journey to Wellness with your child, we provide parents access to a Parent DBT Class that will give you new tools and skill sets for parenting and empowering a child with an emotional regulation disorder. To learn more about this opportunity, read our Parent DBT Class Information.

Midwest Center for Youth & Families is a 24-hour operation. Should you need to speak with someone, call us at 888-629-3471 for assistance.

Tours, assessments and admissions are usually scheduled during the week, Monday—Friday, 8:00 a.m.—4:30 p.m. Central Standard Time (CST). Administrative phone lines are answered on weekdays from 8:00 a.m.—4:30 p.m. For residential unit phone hours, talk with your child’s therapist about specific calling times.

There is no set length of stay for our residential DBT program. Each youth’s length of stay is determined by their unique strengths, needs and willingness to work through their individualized treatment plan. Additional factors may also impact a child’s length of stay in our program. Managed care programs, used by private insurance and Medicaid, continuously review your child’s progress in treatment and will terminate coverage of the program, dependent upon their assessment of your child meeting clinical necessity and continued-stay criteria. To compensate for the variance in a child’s length of stay in our facility, we developed our residential DBT program so that kids can benefit from treatment in as few as 30 days.

No. We never use any form of mechanical restraints or seclusion. We do use Bridge Building, a program that is intended to provide for the care, welfare and security of everyone involved in a potential crisis situation.

Each child is assigned a therapist who will oversee the child’s master treatment plan. The therapist will assist the family in identifying the necessary aftercare programs within the child’s community so there is a smooth transition for the child and family at the time of discharge.

If your insurance plan does not cover RTC (residential treatment centers), or has minimal RTC benefits, there are some avenues for assistance you can explore:

  • Contact the person at your employer’s company who is in charge of employee benefits. It is likely to be someone in Personnel, Human Resources or Insurance Benefits. Explain to the person that your child is experiencing behavioral and mental health problems (thoroughly explain what the problems are).Explain that you have found a facility that you truly believe can help you and why.
  • Tell them that your request has been denied by the insurance company (or that the benefit is not enough for the problems your child is experiencing).
  • Mention that this denial or lack of adequate coverage is causing additional stress and blocking much-needed care for you and your child.
  • Ask the person to intervene on your behalf, so that your child “can get the care he/she needs from a facility you trust.” Remind the person that the facility you are requesting has an accredited educational program, maintains all state licensure and The Joint Commission accreditation needed to serve as a preferred provider.
  • You can also write a letter to the director of your employer’s insurance benefits department that contains all the information above.  At the end of the letter, include: “I’ll be coming into your office on ___________ (date) to meet with you regarding this matter. I trust you will do all you can do to help me get the help I need for my child.”
  • When speaking to your insurance provider — after you’ve been informed that you have no RTC coverage (or no out-of-network coverage) — you may want to ask the following questions:
    • Can I flex my inpatient hospitalization benefits over to RTC?
    • Can we make an “ad-hoc” provider status?
    • Who can I speak with about an appeal?
    • What levels of care do you cover?
    • What level of care do you suggest?
  • Don’t hesitate to contact our intake department for consultation and assistance after speaking to your employer or insurance company. We are available to provide any assistance we can.

It was originally developed for that population. But we have been using Dialectical Behavior Therapy (DBT) at our facility since 2005. What we have found is that this evidenced-based treatment modality is very effective no matter what the sex or diagnosis of the patient. Read a copy of our informative What is DBT paper.

We have compiled resources to assist you here.

Take the First Step

Find out how Dialectical Behavior Therapy (DBT) at Midwest Center for Youth & Families can help your child find hope and healing. Call 888-629-3471 for a no-cost, confidential assessment. If you or your loved one need immediate medical assistance, contact 911 or seek the nearest emergency room.